Frequently Asked Questions
Is my photo good enough to use?
If you've followed our Photo Guide, there's a very good chance your photo will work perfectly for your portrait.
For the best results, we recommend:
- Taking the photo in good lighting (natural daylight is ideal)
- Capturing your pet at eye level whenever possible
- Using a close-up photo that clearly shows your pet's unique features
- Avoiding blurry or low-quality images
Every order is reviewed by our team after it's placed. If we believe a different photo would produce a better portrait, we'll contact you promptly by email.
You can view our Photo Guide here.
Do you only create portraits for cats and dogs?
No! We can create custom portraits for any animal, regardless of species or breed.
Over the years, we've created portraits featuring dogs, cats, birds, horses, micro-pigs, hedgehogs, and many other beloved pets.
Our artists are experienced at working with all types of animals and will create a portrait that captures your pet's unique personality.
Can I include more than one pet in my portrait?
Absolutely!
We offer One Pet Portraits, Two Pet Portraits, Three Pet Portraits, and Four Pet Portraits.
If you'd like to include more than four pets in a single portrait, please contact our support team at info@portraitandpaws.com and we'll be happy to assist.
What if I need to make changes to my order?
We're happy to help with order changes whenever possible. To request a modification, please contact info@portraitandpaws.com within 12 hours of placing your order.
After the first 12 hours, most changes—including shipping address updates—may no longer be possible.
Please note that making changes to an order can occasionally result in additional processing time.
Can I preview my portrait before it is printed?
Yes!
Once your portrait has been completed, we'll send you an email with your artwork preview.
You'll have 3 days to either approve the design or request revisions.
If we don't hear back from you within those 3 days, we'll assume the artwork has been approved and will move forward with printing.
We're proud to offer unlimited free revisions, giving you peace of mind that you'll love your portrait before it goes to print.
Do you create pet memorial portraits?
Yes. We are honored to create portraits that celebrate and remember beloved pets who have passed away.
We understand that memorial photos are sometimes limited, and our team will work with you to select the best image available for your portrait. If you have any questions before ordering, please contact us at info@portraitandpaws.com.
What is a Digital Download?
A Digital Download is a high-quality digital copy of your completed artwork.
Your digital file will be delivered electronically after your order has shipped.
What is Skip the Line?
Skip the Line is an optional add-on that moves your portrait to the front of our artists' queue.
By prioritizing your artwork, your portrait can be completed and shipped sooner than standard orders that do not include this option.
Please note that Skip the Line only speeds up the artwork creation process. It does not affect shipping speed, carrier transit times, or delivery estimates.
Returns & Revisions
Can I return my portrait if I'm unhappy with it?
Because every portrait is custom-made specifically for you and your pet, we do not accept returns or offer refunds.
If you experience an issue with your order, please contact us and we'll do our best to make it right.
Don't forget that every order includes an artwork preview and unlimited free revisions, allowing you to approve your portrait before it is printed.
What if I don't like the artwork?
Your satisfaction is incredibly important to us.
When your portrait is ready, we'll email you a preview for approval.
You'll have 3 days to request edits or approve the design.
If no response is received within that timeframe, we'll consider the artwork approved and proceed with printing.
We proudly offer unlimited free revisions, so you can request adjustments until you're happy with the final artwork.
Shipping
What are your shipping times?
Most artworks are completed within 2–3 days of placing your order.
Once your artwork has been approved, we'll print and ship your order within 1–2 days.
Estimated Delivery Times:
United States: 2–5 business days from the date your order ships.
International Orders: 5–10 business days from the date your order ships.
Shipping Rates:
- Free U.S. shipping on orders over $100
- Orders under $100 ship within the U.S. for a flat rate of $10
- Orders shipping to the UK, Canada, and Australia are charged a flat rate of $10
We currently ship to the United States, Canada, the United Kingdom, Australia, and select European countries.
Will all of my items arrive in the same shipment?
We always try to ship your items together whenever possible.
However, some products may be completed and shipped sooner than others.
For example, if you order a framed portrait and a phone case, the phone case may arrive separately from the portrait.