Privacy policy

Last Updated: August 4, 2026

At Portrait & Paws (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://portraitandpaws.com, place an order, or communicate with us.

Information We Collect

When you use our website, we may collect:

· Your name, email address, phone number, billing and shipping address.

· Payment information (processed securely by our payment providers; we do not store your full payment details).

· Photos, images, artwork requests, pet names, customization details, and any information you voluntarily upload.

· Device information such as IP address, browser type, operating system, and website usage.

· Cookies and similar technologies used to improve your experience and analyze website traffic.

How We Use Your Information

We use your information to:

· Process and fulfill your orders.

· Create your custom artwork and personalized products.

· Communicate regarding your order, artwork proofs, revisions, and customer support.

· Improve our products, website, and customer experience.

· Detect fraud and maintain website security.

· Send order updates and, where permitted, promotional emails or marketing communications. You may unsubscribe at any time.

Customer Uploaded Photos

By uploading any photograph or image, you confirm that:

· You own the image or have permission to use it.

· You grant Portrait & Paws permission to edit, enhance, crop, reproduce, print, and use the image solely for creating and fulfilling your custom order.

· You are responsible for ensuring your uploaded content does not infringe the rights of others.

Marketing & Portfolio

Unless you request otherwise before production begins, we may display completed artwork or product photos for portfolio, website, advertising, or social media purposes. We will never publish sensitive personal information.

Cookies & Analytics

We use cookies and similar technologies, including Shopify technologies and analytics services such as Google Analytics and Meta Pixel, to:

· Remember your preferences.

· Improve website functionality.

· Measure website performance.

· Personalize advertising and marketing.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Information

We only share information when necessary to operate our business, including with:

· Shopify

· Payment processors

· Shipping carriers

· Print and fulfillment partners

· Customer support providers

· Marketing and analytics providers

· Government authorities when required by law

We do not sell your personal information.

Data Security

We use commercially reasonable security measures to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain customer information, uploaded photos, and artwork files for as long as reasonably necessary to fulfill orders, provide customer support, process reorders, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable law.

To make a privacy request, please contact us using the information below.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@portraitandpaws.com, and we will take reasonable steps to delete such information. We do not knowingly sell or share the personal information of children for advertising or marketing purposes.